Enigma Heating Solutions is the data controller responsible for your personal information.

We may collect and process the following information:

• Name
• Email address
• Telephone number
• Address, where required for quotations or services
• Information provided through contact forms
• Website usage data, including IP address and browsing activity

We collect information when you:

• Submit an enquiry through our website
• Contact us by telephone, email or social media
• Request a quotation
• Book a service or installation
• Subscribe to marketing communications
• Interact with our website through cookies and analytics tools

We use your information to:

• Respond to enquiries
• Provide quotations and services
• Manage customer accounts and bookings
• Process payments
• Improve our website and customer experience
• Comply with legal and regulatory obligations
• Send marketing communications where consent has been provided

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent, where required

We may share information with trusted third parties where necessary to:

• Process payments
• Provide finance options
• Deliver services
• Meet legal or regulatory requirements

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability

Our website uses cookies to improve functionality, analyse traffic, and enhance your browsing experience.

You can manage or disable cookies through your browser settings at any time.

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO):

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.